Our support as a producer of quality plant extracts
As experts in plant extraction, we put all our know-how at your service. At Plantex, customer satisfaction is our top priority. Whether you have already used one of our extracts in your formulations or are considering launching a new project, we are here to support you in your production.
Putting our expertise to work for our customers
We are at your disposal to meet all your needs, whatever your market (human or animal nutrition, food supplements or cosmetics).
As soon as we receive your request, our professional teams get down to work to understand your specific needs. We take into account the complexity of your project and advise you on the best approach to take. We will also guide you towards the product that best meets your expectations. If necessary, we can also study the feasibility of your project or develop a new customised product, exclusively for you.
Once you have placed your order, we will send you all the documentation relating to your project: analysis reports, technical data sheets, regulatory certificates, etc. Afterwards, we undertake to:
- Keep you informed of the lead time, the manufacturing process and the availability date of your order.
- Notify you when your product has been finalised.
- Confirm the shipping details with you.
Finally, after dispatch, our team remains at your disposal to resolve any transport or other problems.
The strengths
of Plantex support
We offer every customer a personalised experience and ongoing support. So we’re more than just a supplier. We’re also a partner committed to your success:
- A sales representative dedicated to your project: each customer has a dedicated professional sales representative who will monitor your projects over time. Our aim is to guarantee a special relationship between you and us.
- A company on a human scale: As a medium-sized company, we’ve managed to retain a strong sense of customer focus and service. So we can offer you a personalised, responsive approach to each and every one of your requests.
Do you have a question? A particular request? A project in progress?
At Plantex, your satisfaction is our priority. We are committed to working with you with professionalism and dedication to provide solutions tailored to your specific requirements and needs.
